Shipping policy

Last updated 2026-10-25

We ship nicotine pouches across Canada from our Vancouver hub to adults of legal age at street addresses. Orders leave once payment is confirmed.

Where we ship

We ship to street addresses in Canada. We do not ship to P.O. boxes, parcel lockers that cannot accept age-restricted goods, or addresses outside Canada on the retail site. Checkout confirms that your delivery province allows adult purchase of nicotine pouches. Trade (wholesale) shipments follow the same Canada-wide coverage once your account is approved.

When orders ship

Retail orders ship after your Interac e-Transfer is received and matched to the order. Trade orders ship after the wire transfer clears, or on the payment terms shown on your invoice for approved Growth and Distributor accounts. We aim to dispatch within 1–3 business days after payment confirmation (America/Vancouver). You receive tracking when the parcel leaves our warehouse.

Delivery and signature

Parcels ship with a tracked Canada carrier from Vancouver. Delivery windows depend on your province and the service selected at checkout. Where the carrier offers adult confirmation or signature for age-restricted goods, we may require it. If nobody of legal age can accept the parcel, the carrier’s hold or redelivery rules apply; repeated failed attempts may return the parcel to us.

Shipping costs

Shipping is calculated at checkout in CAD based on destination and order size. Free-shipping thresholds, if any, are shown in the cart before you pay. Trade rates are quoted on the invoice or rate card for your account.

Lost or delayed parcels

If tracking shows no movement for an extended period, contact us with your order number. We will open a carrier claim where appropriate and arrange a reship or refund once the claim outcome is known.

Damaged or wrong items

All sales are final — we do not accept returns for change of mind, taste or strength preference. If a parcel arrives damaged or contains the wrong item, contact us within 7 days of delivery with your order number and photos. We will replace or refund at our option when the issue is on our side or the carrier’s.

Questions about this policy? Contact us.