Payment policy

Last updated 2026-10-25

Retail orders are paid by Interac e-Transfer in CAD. Trade orders are paid by wire transfer against an emailed invoice.

Retail: Interac e-Transfer

After you place an order, send an Interac e-Transfer for the exact order total to [email protected] (also shown at checkout and on your confirmation). Put your order number in the message field. Autodeposit is on, so no security question is needed. Then submit the confirmation or reference number from your bank receipt on the order confirmation page so we can match the deposit. We prepare shipment once payment is matched. Unpaid orders are cancelled if payment is not received within 48 hours of ordering, unless we agree to hold longer.

Trade: wire transfer

Every trade order receives an invoice by email with wire details. Starter accounts ship once the wire clears. Approved Growth and Distributor accounts may ship on the net terms printed on the invoice and must pay by wire within the stated number of days. Late accounts may be moved back to prepaid or suspended.

Currency and taxes

Prices are in Canadian dollars (CAD). Applicable GST/HST or PST is calculated from your delivery address and shown before you confirm the order. We do not accept cash, cheques, or credit cards on the retail site at this time.

Failed or mismatched payments

If the e-Transfer amount does not match the order, the message omits the order number, or no confirmation number is submitted, we may hold the funds until we can match them. Contact us with the transfer reference and order number so we can release the order or refund the difference.

Questions about this policy? Contact us.